Privacy Policy

Effective Date: 12.11.2025

1. Introduction

The Shepherd’s Team (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit or make a purchase through our website www.theshepherdsteam.com (“the Site”).

This policy is designed to meet the requirements of the Privacy Act 2020 (New Zealand) and follows the Information Privacy Principles (IPPs).

2. Information We Collect

We collect personal information that you provide directly to us, including when you:

  • Place an order through our online store (name, billing/shipping address, email, phone number, payment details).

  • Complete our contact or enquiry form.

  • Subscribe to our mailing list or marketing emails (if applicable).

We also collect some information automatically when you visit the Site, including:

  • IP address, browser type, operating system and general location.

  • Device identifiers and pages viewed.

  • Data collected through cookies, analytics tools (such as Google Search Console), and Squarespace’s built-in analytics.

3. How We Use Your Information

We use the information we collect to:

  • Process and deliver your orders.

  • Respond to your enquiries.

  • Send you updates, promotions or marketing (if you’ve opted in).

  • Improve our website and overall customer experience.

  • Comply with legal, accounting and tax obligations.

We do not sell or rent personal information to third parties.

4. Squarespace Hosting and Data Handling

Our website is built and hosted on Squarespace, which provides website, commerce, and analytics services.
Squarespace may process and store some of your personal information on our behalf as part of providing these services. This may include:

  • Hosting data on servers located in the United States or other jurisdictions.

  • Processing payments and transactions

  • Collecting site analytics and performance data through Squarespace’s analytics tools.

Squarespace is responsible for maintaining security measures that protect this data and complies with applicable privacy laws, including safeguards for international data transfers. You can learn more by reviewing Squarespace’s Privacy Policy.

5. Sharing Information with Third Parties

We may share your information with trusted third parties who help us operate our business, including:

  • Payment providers (e.g., Squarespace Payments, Stripe, PayPal).

  • Delivery and shipping providers (e.g., NZ Post, couriers).

  • Analytics and marketing tools (e.g., Google Search Console, Squarespace Analytics).

These third parties are only given the information necessary to perform their functions and are required to handle your data safely and lawfully.

6. Cookies and Analytics

Our Site uses cookies and similar technologies to:

  • Enable site functionality (shopping cart, preferences).

  • Analyse site traffic and improve performance.

  • Tailor marketing content.

You can choose to disable cookies in your browser settings, but some parts of the Site may not function properly if you do.

We also use Google Search Console to help monitor and improve our site performance.

7. Data Storage and Security

We take reasonable steps to protect personal information against loss, misuse, or unauthorised access.
Your information is stored securely within Squarespace’s systems and by any third-party services we use.

We retain personal data only for as long as necessary to fulfil the purposes described in this policy or as required by law.

8. Your Rights

You have the right under New Zealand’s Privacy Act 2020 to:

  • Access the personal information we hold about you.

  • Request correction of any inaccurate or incomplete information.

To exercise these rights, contact us at [insert contact email].

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page, and the effective date above will be revised accordingly.

10. Contact Us

If you have questions or concerns about this policy, contact us at:
The Shepherd’s Team
Email: rswilliams@farmside.co.nz